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FAQ's

Frequently Asked Questions

We are always here to help. But before you reach out, these common questions might save you some time and give you a better understanding of how Provider Compliance can support your organisation.
How does Provider Compliance work?
Provider Compliance is your end-to-end compliance partner. We guide you through the entire process of registration, compliance, and audit readiness. Whether you are applying for the first time or expanding into new registration groups, we take care of the technical and administrative requirements so you can focus on delivering services. This includes preparing documentation, helping you navigate the NDIS Commission portal, setting up compliant operational systems, and providing guidance on best practice standards. We also help you understand how the standards work in practice, not just on paper, so your organisation is audit-ready and operationally confident.
We provide tailored compliance solutions to help NDIS and aged care providers meet their obligations under the relevant regulatory frameworks. Our services include internal audits, staff training, policy and procedure development, NDIS provider registration support, quality management system implementation, aged care registration assistance, and ISO 9001 readiness. We also support you in setting up file structures, incident management processes, consent systems, continuous improvement registers, and much more. Every piece of work we do is tailored to your organisation’s services, size, and structure.
Yes. We ensure you have all the documents, tools, and systems required to demonstrate compliance with the applicable standards. This includes participant forms, employee onboarding tools, risk registers, consent templates, behaviour support frameworks, policy manuals, training resources, incident logs, governance tools, and much more. If you are registering, we prepare everything required for your application submission and audit. If you are already operating, we review your current systems and provide whatever is missing to bring you up to standard.
We offer a full suite of compliance and operational services. These include preparing businesses for NDIS or aged care registration, developing custom policies and procedures, conducting internal audits, reviewing documentation, delivering compliance training, and supporting ISO certification. We also assist with setting up operational processes such as onboarding, service delivery monitoring, participant engagement, restrictive practices documentation, and incident management. Our services are designed to improve compliance, streamline operations, and build provider confidence.
Yes. We help you through every stage of the NDIS provider registration process. This includes assessing your eligibility, creating all required documentation, completing the application on the NDIS Commission portal, preparing you for audit, and supporting you post-approval. We also explain the different registration groups, ensuring your business model aligns with the services you wish to deliver. Our team has extensive experience with both verification and certification pathways, so we tailor our support based on your specific registration requirements.
Absolutely. We support you from start to finish in becoming an approved aged care provider. This includes reviewing your business model to ensure it meets the Aged Care Act requirements, creating all necessary policies and procedures, helping you set up complaint and incident management systems, guiding you through the application portal, and preparing you for your assessment. We also ensure you understand the Aged Care Quality Standards and how they apply to your services, so you are equipped for success both operationally and during audit.
Yes. We help organisations implement and maintain a quality management system that complies with the ISO 9001 standard. This includes gap analysis, internal audits, documentation development, continuous improvement systems, and staff training. We also help you prepare for certification audits by working closely with your chosen certification body. Our support is designed to simplify the process and ensure your business is structured around quality outcomes, operational efficiency, and compliance excellence.
Getting started is easy. Simply visit our website and complete the contact form or email us directly at info@providercompliance.com.au. We will arrange an initial consultation to understand your goals and current situation. From there, we will send you a tailored proposal and transparent quote. Once agreed, we commence work on your documents, audits, or systems depending on the package you have selected. We remain in contact throughout the process to keep you updated and to answer any questions you may have.
Yes. Every document and system we deliver is tailored to your business. We do not provide one-size-fits-all templates. Instead, we develop policies, procedures, and tools that reflect your service delivery model, staff structure, and organisational values. We ask the right questions during our onboarding phase to ensure your materials are accurate, meaningful, and aligned with how you operate. This gives you confidence during audit and ensures your team can actually use the tools provided in day-to-day operations.
Yes, we offer a full audit support and corrective action service. If your audit results identify non-conformities, we can review the report, help you understand the issues, and prepare a structured response. We update or create the necessary documents, build an evidence folder, and guide you in submitting your remediation plan to the auditor or the Commission. Our focus is not only on resolving the issue at hand but also on helping you prevent similar problems in future audits.
Yes. We specialise in developing high-quality policies and procedures for NDIS, aged care, and ISO providers. Our documents cover areas such as participant rights, service delivery, HR and staffing, risk management, restrictive practices, privacy and confidentiality, complaints handling, and incident reporting. Every policy is aligned with the relevant practice standards or legislative framework. We also help you implement these documents through staff education and integration into your systems.
Yes. We deliver a wide range of training sessions for staff and management. These include workshops on understanding the NDIS Practice Standards, incident management, participant consent, restrictive practices, risk management, and ethical practice. Our training is available online or in person and can be customised to suit your team’s needs. We also provide refresher training and help you build a training matrix so that all staff receive appropriate education relevant to their roles.
Yes. A compliant continuous improvement register is essential for audit and for creating a culture of quality within your organisation. We provide a detailed register that includes examples and categories to help you track improvements, identify risks, and document actions. We also show you how to use it effectively during your quality audits and planning sessions. The register can be tailored to your business and integrated into your regular team meetings or review processes.
Our pricing is based on the scope and complexity of the work. We offer fixed-fee packages for most services, so you will know exactly what is included and what it will cost upfront. We believe in transparent pricing with no hidden fees. If your project changes along the way, we will always communicate the options and any price adjustments before proceeding. For ongoing support, we offer retainer plans which include regular compliance checks, document reviews, and advisory support.
We are committed to maintaining strict confidentiality and complying with all relevant Australian privacy laws. We use secure cloud-based systems to store and transfer files. Only authorised staff members have access to your documents, and we never share your information with third parties without your consent. We also ensure that any third-party systems we use meet security and privacy standards. Your data is only used for the purpose of delivering the agreed services.
Yes, we offer ongoing support arrangements for clients who want a compliance partner on hand throughout the year. These packages include regular internal audits, continuous improvement tracking, access to updated documents, audit preparation support, and unlimited email guidance. We become part of your extended team and help you stay ahead of regulatory changes and best practices. This is a popular option for providers who want to maintain high standards without adding an in-house compliance team.
If your NDIS or aged care application is not approved, we will review the outcome and identify the reasons for rejection. We then work with you to strengthen your submission by revising your documentation, improving your internal systems, and addressing feedback from the Commission or auditor. Most rejections are due to documentation gaps or misunderstandings, and we can resolve these quickly. Once ready, we support you in reapplying with a stronger, fully compliant submission.
Yes. Our support does not end once you are registered. We assist with participant and staff onboarding, compliance training, internal auditing, policy reviews, and preparation for mid-term or renewal audits. We can also help you develop or improve your systems for incident reporting, service delivery tracking, and ongoing quality assurance. If you are planning to expand your services or registration groups, we can support that too.
Yes, we work with providers of all sizes, including sole traders, start-ups, and small teams. We understand that smaller providers have different needs and often operate on tighter budgets, so we tailor our approach accordingly. We can help you build simple but effective systems that are practical, compliant, and easy to maintain. Our goal is to make compliance accessible, no matter the size of your organisation.
If you already have policies and procedures in place, we can review them for compliance against the NDIS Practice Standards, Aged Care Quality Standards, or ISO requirements. We provide detailed feedback and let you know what needs updating, what is still compliant, and where there are gaps. From there, we can revise or replace the required documents or offer recommendations for improvement. This service is ideal for providers who want a compliance health check without starting from scratch.
Yes. Preparing for mid-term or recertification audits is one of our core services. We conduct internal audits, review all required evidence, and help you get your documentation and processes audit-ready. We also assist with preparing staff for interviews, updating policies, responding to previous non-conformities, and setting up quality assurance systems. We ensure you are confident and ready for audit, with no surprises.

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