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Privacy Policy

Provider Compliance – Privacy Policy

At Provider Compliance, we value your trust and are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable privacy and data protection laws in Australia.

1. Scope of This Policy

This policy applies to all personal information collected by Provider Compliance in connection with the provision of our compliance, auditing, and consultancy services to clients in the NDIS, aged care, ISO, and community sectors. It also applies to data collected via our website, email communications, forms, documents, and any other engagement you have with us.

2. What Personal Information We Collect

We collect only the information that is necessary for our functions and activities, including but not limited to:

  • Your full name, business or organisation name
  • Contact information such as phone number, email, postal address
  • Australian Business Number (ABN), Australian Company Number (ACN), and registration details
  • Employment and role information (where relevant to your organisation’s structure)
  • Sensitive information (such as compliance-related concerns, audit findings, and regulatory matters), if you voluntarily provide this during service delivery
  • Information required for account creation or training enrolment
  • Website usage data such as IP address, browser type, and activity on our site

We collect this information directly from you wherever possible, although we may also collect it from third parties when you have provided consent for us to do so.

3. Why We Collect and Use Your Information

Your personal information is used only where it is lawful and directly related to our business operations, including to:

  • Provide consulting, audit, registration, or training services to you
  • Develop tailored compliance documentation, policies, and internal systems
  • Conduct internal business functions such as invoicing, reporting, and file management
  • Contact you with service updates, audit reminders, or regulatory changes
  • Comply with legal obligations under the NDIS Act 2013, Aged Care Act 1997, Privacy Act 1988, and other regulatory frameworks
  • Improve the quality and relevance of our services
  • De-identify data for research, reporting, or training insights

We do not collect, use, or disclose your personal information for any purpose other than those described in this policy unless we have your written consent or are permitted to do so by law.

4. Disclosure of Personal Information

We will never sell, rent, or trade your personal information. We may disclose it only when necessary for the purposes described above, such as to:

  • Staff and contractors of Provider Compliance working on your engagement
  • Auditors, legal advisers, or regulatory consultants assisting with your file
  • Cloud storage, IT, or document processing providers who help deliver our services
  • Government agencies or regulatory authorities where required by law or authorised under relevant legislation

All third parties engaged by us are required to maintain confidentiality and comply with Australian privacy obligations.

5. Data Security and Storage

We take all reasonable steps to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. Our security measures include:

  • Secure servers and encrypted cloud storage
  • Password protection, multi-factor authentication, and user access controls
  • Physical security for records held in hard copy
  • Regular system updates, audits, and backup protocols

Personal information is retained only for as long as it is necessary for the purpose for which it was collected, or as required by applicable laws and industry guidelines.

6. Access and Correction of Your Information

Under the Privacy Act 1988, you have the right to request access to any personal information we hold about you and to request that it be corrected if it is inaccurate, out of date, incomplete, or misleading.

To request access or correction, please email us at info@providercompliance.com.au. We may require identification before processing your request. We aim to respond within a reasonable time frame and in accordance with APP 12 and APP 13.

7. Website Analytics and Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse usage patterns. These tools may collect data about how you use the site, which pages you visit, and your browser type. Cookies do not personally identify you.

You can manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are turned off.

8. Overseas Disclosure

Provider Compliance does not routinely disclose personal information to overseas recipients. However, our IT and cloud service providers may store data in countries outside of Australia. In such cases, we ensure that these providers comply with Australian privacy laws or have equivalent protections in place.

9. Complaints and Concerns

If you believe that we have breached your privacy rights or the Australian Privacy Principles, please contact us directly. We will acknowledge your complaint, investigate it promptly, and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

10. Updates to This Policy

We review and update this Privacy Policy regularly to reflect changes in law, technology, or our services. The most recent version will always be available on our website. Your continued use of our services after changes are published indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this policy or your personal information, please contact:

Provider Compliance

Email: info@providercompliance.com.au

Website: www.providercompliance.com.au

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