These Terms of Service set out the terms and conditions upon which Provider Compliance (“we”, “us”, “our”) provides compliance, auditing, training, registration support, consulting, and related services to our clients (“you”, “your”).
By engaging our services or accessing our website, you agree to be bound by these Terms. If you do not agree, you must not use our services or website.
Provider Compliance operates under a registered Australian business. All services are delivered in accordance with Australian laws, including the Competition and Consumer Act 2010 (Cth), Privacy Act 1988 (Cth), and any sector-specific laws including the NDIS Act 2013 and Aged Care Act 1997, where applicable.
We provide a range of consulting and support services including but not limited to:
We do not provide legal or financial advice. While we may work in collaboration with legal, accounting, or auditing professionals, you must seek independent legal or financial advice where required.
You agree to:
Failure to provide adequate information may delay services or impact the quality of outputs.
The scope of services and deliverables will be detailed in your proposal or service agreement. Timeframes may vary based on your responsiveness, complexity of services, and third-party dependencies such as auditors or regulators.
All deliverables will be provided in digital format unless otherwise agreed. We do not guarantee specific outcomes (such as audit success or registration approval), however we aim to provide work that is high quality, comprehensive, and tailored to the relevant compliance standards.
Unless otherwise agreed in writing:
Where services fall under Australian Consumer Law, statutory consumer guarantees apply. Refunds may be issued where required by law, however change-of-mind refunds are not available for customised services or digital products once delivered.
All documentation, policies, training content, templates, frameworks, and other materials provided to you remain the intellectual property of Provider Compliance unless otherwise transferred in writing.
You are granted a non-exclusive, non-transferable licence to use the materials for your own business purposes. You must not reproduce, resell, distribute, or publicly display the materials without our written permission.
Unauthorised use or sharing of our intellectual property may result in legal action.
We respect your confidentiality. All information shared with us in the course of service delivery is treated as confidential unless:
We comply with the Privacy Act 1988 (Cth) and our full Privacy Policy can be found on our website. We use secure systems to store and transmit information, and we do not share your data with third parties except as required to deliver our services or comply with legal requirements.
Your use of our website www.providercompliance.com.au is subject to these Terms as well as any additional terms published on the site. You agree not to:
The site may include links to external sites. We are not responsible for the content or policies of third-party sites.
To the extent permitted by law, Provider Compliance is not liable for:
If we are found to be liable under Australian Consumer Law, our liability is limited to:
This clause does not limit any rights you may have under the Australian Consumer Law.
We are not liable for failure to perform obligations under this agreement where such failure is due to events beyond our reasonable control. These include but are not limited to natural disasters, government orders, cyberattacks, or failures of third-party infrastructure.
Either party may terminate the engagement by providing written notice. If you terminate the agreement after work has commenced, you will be invoiced for the portion of work completed up to the date of termination.
We reserve the right to terminate services immediately in the event of:
All intellectual property provided up to the date of termination remains the property of Provider Compliance.
In the event of a dispute, both parties agree to attempt resolution through good faith negotiation. If a resolution cannot be reached, the matter may be referred to mediation or another form of alternative dispute resolution in accordance with Australian law.
Disputes will be governed by the laws of New South Wales, and both parties agree to submit to the jurisdiction of the courts of that State.
We may update these Terms from time to time to reflect changes in law, services, or business practices. The most current version will always be available on our website. Continued use of our services after changes are published will be taken as your acceptance of the revised Terms.
If you have any questions about this policy or your personal information, please contact:
Provider Compliance
Email: info@providercompliance.com.au
Website: www.providercompliance.com.au
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